The Risk Divide: Developing the Capacity for Psychological Courage

There are critical moments in your life when you build your capacity for courage. This typically happens when your foundation shifts revealing cracks that can open you up for self-discovery and renewal. My pioneering moment came when I graduated from college. For the first time in my life I was faced with unfettered autonomy causing fear and uncertainty to smack me in the face. I had a choice to make; protect and preserve the structures that defined me or create a new skin. I chose the latter and discovered a unique muscle called psychological courage. A muscle that is ignited when we decide to take or are forced to undergo a terrifying personal or professional risk.

How we handle these experiences, particularly these first encounters, with psychological courage can set the foundation for the rest of our lives. When we choose the easy path we allow others determine our criteria for success. We become someone else’s brand. This is a dangerous proposition. It typically starts with college, then your job, followed by your partners job, then your neighborhood, then your kids school, etc. As we continue on this journey we feel subtle pangs of dissatisfaction as others tell us what we should be doing. Slowly, and we don’t even know how, our personal metric for success is inextricably linked to the performance review of our current manager, the validation of the crowd, or the branding a company, asset, or location provides. I still remember a card my mother gave me when I was a first year college student “The challenge is to be yourself in a world that is trying to make you like everyone else”. Unfortunately we live in a society that is trying to put us into boxes.

Psychological courage is the muscle that prevents us from becoming like everyone else and helps us determine our own criteria for success. Once it is identified we must learn how to draw upon it and strengthen it so that we can find our unique identity.

I was only a few months away from graduating from the University of Virginia. I had been anxiously anticipating my acceptance letter from Teach for America. When the crisp white envelop finally arrived I read the word “You were highly qualified but didn’t make the cut”. I was devastated and had zero backup plan but mustered up enough courage to walk over to the library to begin my career search. As I sat down in front of the computer I thought about the strongest skill I had (English) and typed “teach abroad” into Google. Hundreds of entries appeared on the screen. I was completely overwhelmed. At this time two things were running through my head; one material, one emotional. First, I had to financially support myself. Second, I had to prove to people that I was not a failure. As I skimmed the listings it became clear for criteria number one my target markets were in East Asia. Criteria two was a bit more complicated. I thought to myself, this is a bad idea I should go find a career counselor who can set me back on the right path. But then I had an epiphany. I decided if I found a unique job it might it would prove courage, something that I could feel proud of at reunion dinner parties. I wrote emails to about twenty of the listings, took a deep breath, and waited.

The fog of jet lag abruptly evaporated when I realized that I had just traveled half way around the world and there was no one there to meet me at the airport. After an hour of arbitrary problem solving and praying someone would arrive with a sign “Blair Miller” I walked slowly outside of the airport and found a bench. My journal served as a source of solace. I began scribbling down my feelings, emotions, and fears on to the pages with a sense of urgency I had never felt before.

July 8th, 2002. 8:37 EST

I am so scared right now. I am at the airport waiting for the director of the school. I don’t know where he is or why he hasn’t come to pick me up yet. This is one of the most frustrating things. Where am I/ What am I doing? Who am I trying to prove this to? What am I trying to prove? I don’t know anything about this school, this country, this place? I miss my boyfriend, so much right now, where is he? What is he doing? I have to be strong, crying will do no good, although the tears are beginning to swell in my eyes as I wait longer in anticipation of my fate. Now the airport is almost empty and I am alone. There aren’t any taxi’s left so I guess I am basically stranded. Falling into the Arctic is sounding good right now. Is that what I am doing? Falling off the edge of the world? What is it they say, you have to find your self to lose yourself, or something like that?…I have the worst feeling in the pit of my stomach. What do I do?”

The pages devoured the worlds like structure devours uncertainty and when my hand could no longer write and the tears had begun to dry up I noticed a white van had appeared in front of me. A white van filled with three Korean men. They yelled out the window at me “B/Rlair?!”. After a brief discerning pause I determined, in my desperation and hope, my name was enough to validate their identify and mine. Within seconds I hopped in the van to begin what would be a life changing adventure in the Far East.

The following year was spent in an isolated village in Ulsan, South Korea. After two months I called my mother and said I wanted to come home. After a bit of consoling she said, “suck it up Blair and commit to at least six months”. And so I did. There was something that happened to me in that moment when I decided to commit. I allowed myself to move from uncertainty to resolve creating a space for newness relinquishing expectations that no longer fit my situation. For the next eleven months I was the only ex-patriot for miles and spent most of my time in silence learning Korean, teaching English, cooking Kimchi with my friends from town, and finding escape in literature. I also found the space to join a Korean tour of Bejing, take a boat to Japan to hike Mt. Fuji and wander the streets of Kyoto, backpack through Southeast Asia to explore the temples of Ankor Watt, get stranded on remote beaches in Thailand, and hike the mountains of Vietnam.

The risk I had taken to go to Korea had created a prolonged state of vulnerability and I discovered what it felt like to strengthen my psychological courage. Most importantly I was stripped of my branding. The school I went to, the family I grew up with, or the town from which I came, no longer defined me because they had no meaning in this place. I had to determine from where to draw meaning and what brands I wanted to create or leave behind. I felt total loss of control and a deep humility of being in an environment I had no understanding of how to control because there was no foundation from which to start. I experienced deep solitude that can only come when there are no ears for your foreign voice. A solitude that comes with uninterrupted silence, uninterrupted discomfort. This solitude teaches you how to be alone with your own thoughts, how to determine your own criteria for success or failure, and your own philosophy for life.

But over time my fears of the unknown became comfort with the familiar. The things that had most terrified me had become a source of strength. And, slowly, I was changed.

The tricky thing about developing psychological courage is that the strength only comes with the unraveling. This can be a difficult process that leaves you in a state of vulnerability. My experience in Korea did not set me on a clear career track where I could easily see the path before me or the steps I needed to take to get there. It did the opposite. My post-Korea life was not easy. The experience in Korea and traveling around Southeast Asia had solidified my passion to do something socially conscious. I knew that much but, beyond that, I was stuck. So I applied to nearly 50 unpaid internships in issues related to social justice and policy, did multiple interviews at ungodly hours and only received one offer at a think tank in New York. They offered me $15 a day and I took the offer.

The next two years were extremely hard both materially and emotionally. I kept thinking back to the criteria I had set for myself early on, I had to support myself and I did not want to look like a failure. I waitressed on weekends and some evenings to support myself. The think tank was not right for me as I was thinking a lot and felt like I was not doing anything. So I kept my waitressing job and joined a non-profit doing youth policy and advocacy, predominantly at the United Nations. While I learned a tremendous amount, this was not the right place for me either. I was frustrated, confused by by my own trajectory in non profit sector, and had no idea what to do. I started reading voraciously about aid and development finding inspiration in people like Amartya Sen, Jeff Sachs, and Hernando DeSoto. While they all had aspects I loved, none of them fully spoke to me. Then finally I read a book called “Fortune at the Bottom of the Pyramid” by C.K Prahalad and my worldview was changed, again. Prahalad said, we have to stop seeing poor people as passive recipients of aid and see them as consumers with dignity and choice. Poor people, consumers? Markets help with charity? I was intrigued. So I did a little research and found that C.K. was teaching at the University of Michigan’s Business School. I put all the money I had saved into a GMAT prep course and applied. When I received my acceptance letter, I knew it was time to put that muscle to use again.

I still remember the first few days after I arrived on campus for my first semester of business school. Before we even had a chance to take a breath, on campus recruiters from the likes of McKinsey and Goldman were hosting events, organizing “case competitions” and convening coffee hours to determine the best and the brightest. I remember my new friends talking about what event they were going to attend, what summer internship they aspired to, and who were the top firms of the year. Even though I had no intention of ever becoming a banker or a consultant I felt myself swept up in the tide of what was expected, what was deemed success and what would set me on the path to “achievement”.

The pinnacle of this experience was at the end of week one in which I was told Jeff Immelt would be speaking to our class about the future of businesses. I must confess I had no idea who he was but I was told he was one of the greatest CEO’s in the business world. So I went to his lecture. After his somewhat non-descript overview of Eco Imagination (GE’s Corporate Responsibility effort) about how business should invest in “green” solutions I softly raised my hand. The presider of the event walked over to me as another one of my classmates asked a question. He handed me the microphone and whispered in my ear “this better be good”. When my turn arrived I asked Mr. Immelt what exactly he meant by Eco Imagination and what was the use of that small program when the rest of his work, to be honest, was countering these efforts. The man who had given me the microphone snatched it back out of my hand as I listened to Mr. Immelt maneuver around my question and then throw his head back and look into the audience and said “she will probably be working at Goldman Sachs in 10 years”. Angry and frustrated, I quietly sat down.

The two years that followed were more of the same. The pressures of business school held tight to me like shackles chained to the promise of a stable life of success and certainty. At the same time Business School gave me incredible insight into how capitalism (which I deeply believe in) functions both psychologically and structurally. I was increasingly equipped to join the system I had previously avoided. So, I had a big choice to make. I could step in and join the system to gain some real “skills” (according to my professors), make some money, and then step back out again better equip to do what I wanted. Or I could try something risky and help create a new system altogether? The latter terrified me. Would I be able to pay off my student loans? Would I lose the opportunity to ever work in a traditional job? After all, business school was my chance at “rebranding” myself from an NGO girl to a business woman. Could I even find an organization doing what I wanted to do? Would they even want to hire me?

In those moments of fear and uncertainty the psychological courage I had strengthened in Korea saved me. The knowledge that I could survive and even thrive in an unknown environment, that the world was so much bigger than the golden shackles of an MBA, and that there is no traditional model of success, gave me strength. And so, I drew on my experience and my newly found mentor, C.K., to give me the courage to, again, set my own criteria for success. With a lot of hustle, a team that developed a non-profit loan repayment system, and zero help from the business school career center, I landed my dream job at an emerging impact investment fund called Acumen.

At Acumen and the subsequent roles after, I traveled the world investing in social enterprises and developing entrepreneur incubation programs. It has led me to the villages of Bihar, the slums of Nairobi, the pristine hotels of Mumbai, the tech hubs of Lagos, and the night clubs of Morocco. The courage to join Acumen provided me with a foundation to then step out and begin to create new impact funds, to build philanthropic collectives in the US, India, and Nigeria, and to be a part of a movement that is redefining the way we think about the role of business in social change. A movement that is fighting for a system of capitalism that is inclusive of social as well as financial value. It has also led me to a group of people around the world who, to this day, I treasure to because they help me strengthen my psychological courage and sense of purpose.

Psychological courage manifests differently for all of us. For some, our path is to be a banker, a social entrepreneur, an engineer, a consultant, an artist, or a mother. But choosing what is right for you rather than having the path chosen for you can be challenging. At times I can feel my psychological courage shrinking. I can feel my muscle atrophy as I hold dear to the structures that are no longer serving me. I have to work very hard to find ways to take risks and to build structures which help me strike out in new and creative ways. I build communities of crazy people around me; communities for which courage is a defining moment of their past or just a regular part of their day. I also find ways to rediscover solitude. I try to recreate the silence by finding new experiences and environments that challenge me. I am constantly trying to understand and redefine my criteria for success. Finally, I try to find experiences like Korea, admittedly a smaller scale, to push the boundaries of my mind and experience. and remind myself that courage is not something you are born with, it is strengthen or weakened with each choice you make.

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Finding Style in the Most Unexpected Places

Thanks Tai Beauchamp for asking me to write this.  This piece originally appeared on the Tai Life website here.

 

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When I first arrived in Senegal at the age of 22 the first thing I noticed were the colors.  The beautiful patterns of red, yellow, pink, and green draped gracefully across the tall, lean, statuesque women of Dakar.  I still remember my first trip to the market with my host sister, Fama, to choose my own fabric.  I was overwhelmed and exhilarated by the patterns, the smells, and the bustle of the market.  But Fama taught me how to navigate the movement and the flow of the seeming chaos.  She taught me how to build a discerning eye and sense of touch to determine the right quality, texture, and flow.  She taught me how to survey multiple stalls to find just the right color and pattern to match my look.

Blair Miller enjoying time with a Senegalese woman 13 years ago.

Blair Miller enjoying time with a Senegalese woman 13 years ago.

When I finally had the chance to tailor the fabric to my shape and size, I gained clarity: fashion is a form of expression uniquely tailored to YOU. No matter how many J. Crew, Banana Republic, or even couture dresses I put on they would never make me feel as beautiful as the first dress I donned in Senegal.

A month after I had mastered the art of fabric purchasing and couture tailoring from Fama, I found myself far away from the bustling streets of Dakar in the small rural village of Darou Fana.  The village was a simple and typical African village outlined by mud huts with straw roofs, one working water well, with a very limited food source of coucous-like grain and Mafa (a type of peanut butter).  I spent close to one month in this village.  I saw things that changed my life forever–children stricken with malaria and malnourished mothers who prayed they could feed themselves enough to birth a healthy child.  One evening, as I was returning from the fields I heard a faint rhythmic beating.  My friend Fatou grabbed my hand and led me to a circle the women of the village had formed.  They had gathered their kitchen utensils and were pounding them intensely on the empty water basins.  It created the most beautiful sounds I had ever heard.  I participated awkwardly as women jumped in and out of the circle dancing, lifting their skirts in entrancing ebbs and flow seemingly gliding to the beat of the music.  My feet slowly found their step and we danced till the sun fell beneath the earth.   In that moment, I realized style was not just about fashion but how you carry yourself, or choose to dance even, during the most challenging or uncomfortable situations.
At 35, I look back and realize how profoundly experiences like shopping for fabric and dancing in circles–and many more across Africa and Asia in rural places, void of excess material things– have shaped me.  They have helped define who I am: Blair Emily Miller, a woman rooted in and committed to a life of service. These experiences have helped reaffirmed my purpose: to create and help others realize their potential. And whether I’m in the US, Nigeria, India, or Pakistan, I know for certain that style is not only found in the pages of W Magazine.

 

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Beyond the Aid Debate

(This Article was just featured in the NYU Philanthropy Journal.)

 

When I was 21 I lived in the village of Darou Fana just outside Kaoulak, Senegal. It was my first time living abroad, my first time in Africa, and the first time I looked real inequality in the face. So, when my friend Isatoo asked me to buy her the Chloroquine to treat her two year old child, Fatou, who was suffering from Malaria, I, of course, said yes. Without hesitation, I pulled the 1000 CFA ($2) from my bag walked over to the private village medicine vendor and purchased the medicine.
At the time I didn’t realize that the majority of my career would be framed around debates about the sort of decision I made in that moment. These were debates about what was better: aid verses trade or non-profit verses for-profit.
Frankly I am tired of these debates. They are too ideological and too simplistic.
It is time we break through the false dichotomies between for profit and non-profit and dive into more realistic issues like how to blend two approaches, how one approach can support the other, and where tensions between the two approaches exist. In this vein there are two questions I am interested in exploring in this essay: How do we get smarter about understanding where markets work for the poor? And how do we redesign archaic systems with a combination of philanthropy, private dollars, and public funds?
Where are markets working for the poor?
There is an enormous range of expected return on investment between -100% (charity) and +20% (high market returns). The space in between is one of the most undefined areas in the aid debate and is where we see the highest potential for blended work of both markets and charity. Getting smarter about how the two work together is the most critical question for those of us working in development.
The market has the ability to do three very powerful things. First, the market is an honest indicator of how well an enterprise is serving its customers. When entrepreneurs start a business the first thing they have to do is ask the customer what types of product they want, how do they want it delivered, and at what price? In this way, the very nature of a business values the customer and gives them the dignity and choice to make decisions about their own life style. This feedback mechanism, which increases competition and puts the low income person at the center, is often missing in traditional aid models. Muhammad Yunus knew this when he pioneered the field of microfinance and now in his recent work around the development of social businesses.
Second, the market can make things more efficient. We waste millions of dollars when money passes from donors to contractors to on the ground agencies and finally to the end beneficiary. This happens, for example, when we try to reinvent the wheel on distribution channels, which may already be in place. In countries like India and Nigeria over 60% of low income people seek care in the private sector. This is often because rural medical providers, driven by market demand, find ways to consistently get treatment for illnesses like malaria or diarrhea to the most remote places when the public health system is out of stock or simply non-existent. Yet, very limited aid dollars go toward improving and enhancing those distribution channels. One global model that we can learn from is the Affordable Medicines Facility – Malaria, which was able to increase access to malaria medicine through private delivery channels.
Third, the market forces financial viability decreasing dependence on charitable dollars. The field of impact investing is charting the path to invest in enterprises that can both serve low income clients and also make enough return to grow and sustain the financial health of the enterprise. A great example of this is D.Light Design, which delivers solar light to the poor, and has received millions of impact dollars allowing the company to scale across Africa and Asia. You can see their impact here.
Yet the market is not a panacea. When left to function freely the market does not prioritize the poor. There are circumstances in which charity will always be the solution, as social safety nets are the foundation of any healthy society. One model which completely defies markets, are cash transfers to the poorest of the poor. It is important for us to understand why these may be working and what they can teach us about the power of pure charity, no strings attached.
So, there is an important balance to strike and we have to continue to get smarter about how to integrate market solutions into the mainstream aid conversation as well as use government or foundations subsidies in a smart ways to ensure we create inclusive markets that complement and strengthen the charitable system. There is a fantastic report called from Blueprint to Scale that explores this topic in more detail.
How do we change archaic systems?
“Innovation” is a buzzword in the social sector but often these innovative solutions remain largely irrelevant if they do not figure out ways to change systems and/or scale. So how do we scale innovation and find leverage points that can change large institutions for the better?
At the MDG Health Alliance we have found that using our philanthropic capital to support high quality indigenous talent can be one of the most effective ways to transform systems. For example the placement of high quality management talent inside ministries of health or in state governments often produces more change than injection of large amounts of capital for specific programming. The Born Free Africa initiative did this in partnership with Saving One Million Lives in Nigeria and as a result is on its way to reaching near zero transmission of HIV from mother to child by the end of 2015. There are others focused on development of high quality human capital such as Global Health Corps and Acumen Fund. These programs will not only train individuals they create an interconnected network that can redesign failing systems.
Another key leverage point is high-level engagement of private sector leaders in the social sector. Through examples like Nandan Nilekani’s India’s Unique Identification Initiative, Michael Porters “Shared Value”, the MDG Health Alliance, or the Private Sector Health Alliance of Nigeria leading business people have devoted their capital, networks, time, brainpower, and corporate assets to address social issues. This intersection shakes the system and leads to innovation. Nilekani’s ID initiative has already reached over 500 million people and the Private Sector health Alliance of Nigeria has committed to saving nearly 400,000 lives by the end of 2015.
A final idea is to encourage organizations to develop their model with institutional partnerships in mind from the outset. A strong example of this is 1298 Ambulances. From the beginning the founders were in conversation with the government about how their model might work with or complement the current infrastructure. With impact investing capital they slowly scaled their model to around 50 ambulances. But it was not until the government of India awarded them contracts to scale across multiple states, leveraging the government’s capital and infrastructure, were they truly able to scale and increase their fleet 10 fold. They had developed an innovative model but the real change came when they integrated it back into the traditional system redesigning how the government delivers emergency care.
Finally, and most importantly, all of our efforts must put people like Isatoo at the center. This should remain our most important goal. I am reminded of my late mentor C.K Prahalad who said “when you work with the poor go with humility because they know more about the world then you could ever imagine”.

 

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How We May Change the “Charitable-Industrial Complex”

I, like many others, read Peter Buffets article on charity in the New York Times this past week. I loved the piece but it left me wanting for more.  If the “Charitable-Industrial Complex” is the old story, then what is the new one and, how do we build it?  I wanted to offer a few ideas.

First, as long as philanthropy is about exchange of goods (water, wells, clothing, hospitals), things will never change.   I believe development should be about finding new ways to truly see one another.  When I worked at Acumen developing the leadership programs we put the majority of our effort into finding the right mix of people for the cohorts.  I remember our first class of East Africa Fellows.  We had two fellows that were born, raised, and still living in Mathare and Kibera (two slums in Kenya), one woman who was the granddaughter of the former President of Kenya, and one man who has just graduated from Harvard Business School.  While the Fellows had access to world-class leadership and business curriculum it was the interaction with people from completely different backgrounds on an equal level playing field that changed the way they looked at the world.  This cannot happen when a philanthropist visits a slum for a day, that system does not lend itself to truly seeing one another.  What might a new model look like?

Second, the new narrative exists it just needs to be written (This part is Africa centric but I figured this narrative needs the most work).  Let me give you a taste.  For the last three years a “Ted” for Africa has emerged called the African Leadership Network, bringing together the under 40 of the African continent to share ideas, foster economic development from entertainment to private equity, and redefine charity.  In addition, African diaspora and philanthropists are emerging as the leading voices for a new type of inclusive African growth.  A few of my favorites include:  Ozwald Boeteng and Chris Cleverly (Made in Africa Foundation) from Ghana, Uzo Iweala (Editor of Ventures Magazine) from Nigeria,  Sara Menker (Gro Ventures) from Ethiopia, Andrew Kuper (Leap Frog Investments) from South Africa, Gustav Praekelt (Praekelt Foundation) from South Africa, Dee Poku (Women Inspiration Enterprise) from Ghana, and Robbie Brozin (Nandos) from South Africa.  Trust me the list could go on.   The ultimate question for me is WHY are we still telling the old story?

If we want inclusive growth we must create mechanisms that allow the low income consumers to give real input.  The charity model is broken.  In our current model the charities real customer is the donor, not the low income person they are ultimately trying to serve. This creates misaligned incentives on all sides and forces charities to tell the savior story.  I would love to see philanthropists move beyond this model to innovate around ways that allow for direct reporting from low income person to philanthropist and also allow NGO’s to truly talk about their failures.  For example it would amazing to have aggregated information via text message on the value of a clinic in a slum sent directly to a philanthropists rather than being filtered through an NGO.

Can we really be inclusive elitists?  Often I find myself at an exclusive event for social entrepreneurs or development workers and wonder: who are these events really for?  We often justify these events because we want to make the philanthropists feel comfortable and not push them too far out of their comfort zone.  I would love to see more philanthropists speak up about this in an authentic way.  Are we really doing this for you?  Could we develop another model to showcase our work that is more inclusive and authentic?

Finally, I believe we live in a world of possibilities governed by archaic systems.  We have to move away from bandaid solutions to real system change I have seen a lot of “new” models emerge that are old ones masked with great marketing or a new way to utilize social media.  These models are not changing the  charitable industrial complex; they are keeping it alive.  I am not saying it is easy to create real systems change but if we want to see new models we have to push ourselves.  We must do the hard work to understand the leverage points because innovation for the sake of innovation or for personal gain will never yield the real transformation we need to build more inclusive societies and economic systems.

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Where Does Innovation Meet Scale?

Since I left Acumen Fund about eight months ago to work with Ray Chambers, the UN Secretary General’s Special Envoy for Financing the MDGs and Malaria, I have been thinking a lot about the question: How do we find ways for the innovation of the social enterprise sector to meet the scale of the the World Bank, USAID, United Nations, or the African Governments? I believe this collision will create new systems, shatter old ones, and ultimately make us more effective and efficient at delivering products and services to the poor.  So what might this look like?

Scale may not mean going from building 50-100 hospitals, scale could be inventing a new model of healthcare that can be replicated around the world.  I was recently talking with one of my friends, Nick Pearson, founder of Jacaranda Health, low cost mobile maternal clinic in Nairobi.  Nick told me that he is not looking to build thousands of clinics, instead he is going to develop a revolutionary model that has the highest quality in the world at an affordable price (this reminds me of my late mentor CK Prahalad’s article “Innovation Sandbox”).  This mentality enables him to think outside the confines of his social enterprise and it will allow his model to scale beyond his organizational capacity being replicated by governments and multilateral organizations around the world.

Another strong model is that of 1298 Ambulances.  The founders from the outset were in conversation with the government about their model and how it might work with or complement the current infrastructure.  That being said, they needed flexible capital early on to prove their model.   When Acumen invested $1M equity in the company they had 20 ambulances.   They promised the customer that they would provide quality treatment on the ambulance with a 20 minute response time, and they delivered.  They slowly scaled their own model to around 100 ambulances but it was not until the government of India awarded them contracts to scale across multiple states in India, leveraging the government’s capital and infrastructure, were they truly able to scale.  Scale is developing a model that, from the outset, can be plugged into a government infrastructure.  Despite what people may think Government is looking for more effective and efficient solutions to deliver services.

In my current role working with a group of former and current private equity players at the MDG Health Alliance I have learned some great lessons about what it might take to scale.  For example, the model for private equity is, if there is a company that is distressed or not adding value, there is an opportunity to take over that company and convert their assets to something of value in the market place.  This is far from the mentality of the non-profit world.  Most non-profits when they are struggling do not look for someone to buy them out or, when they are expanding, do not look to buy out other non-profits.  They should. This model will allow us to create greater value, let failing organizations fail, and let the most successful organizations scale their work. If we were able to consolidate in our sector we would be able to more effectively collaborate with some of the larger development institutions to merge and blend our models. The recent TED talk by Dan Pallotta is fantastic and touches on this argument.

Finally, a new design is developing around social impact bond’s.  There is an incredible model taking shape in Mozambique focused on a malaria bond.  It is being spearheaded by the government of Mozambique, Dalberg, Nandos, and Anglo American.  The government of Mozambique is putting in $20M and impact investors are putting in $10M.  The concept is that by leveraging the successful model in Ghana development by Anglo Gold Ashanti the Mozambique government will be able to pay back impact investors based on pay for performance.  This model will rely on the private and public sector working in collaboration with local non-profits to better deliver malaria control services.  This model is a true test of non-profits working with and understanding the performance based metrics of the private sector. If this works it could unlock a tremendous amount of capital to help scale the non-profits that are providing the most value in the marketplace.

In conclusion, as the world shifts and changes and the non profit, for-profit, and governmental sectors merge I believe there is a tremendous opportunity for non-profits to ask some critical questions about scale:

  • What unique value am I adding to the market place?
  • Is there another organization doing this better than me?
  • How do I measure my performance?
  • What is my path to scale?
  • What is my exit strategy?

Perhaps questions like these and some of the models I mention above could lead us to a place where innovation meets scale.

 

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A New Movement in Philanthropy

I have spent the majority of my professional career working in emerging markets and one of the reasons I love what I do is because I know I am on the cutting edge of innovation.  Every time I go to Kenya, India, Pakistan, Nigeria, or South Africa, I am fascinated and energized by the amount of innovation coming out of these regions.  My late mentor C.K. Prahalad deeply understood this and it is captured in his paper The Innovation Sandbox.   But C.K. is certainly not alone.  Mckinsey recently published the report entitled “Lions on the Move” about the huge market potential and innovation coming out of the African continent.  And there is an incredible Ted Talk on the hot bed of innovations in India. I could go on and on and if you spend time in these regions you know exactly what I am talking about.

But, my recent excitement is not only about business model innovation it is about philanthropic innovation.  Due to the rise in income in many individuals in these regions a group of philanthropists are emerging, mostly business leaders, who are developing new models of philanthropy and innovating in exciting ways.  Please note: I don’t want to discount that philanthropy has always been a part of these economies, as the majority of people do give back on a daily basis, in particular to their home communities (I highlight this in a recent blog about my trip to Nigeria).  But, I do believe something different is happening.

To put this in perspective, some examples I have seen are the MTN Foundation (creating a very strategic model for CSR with real metrics) and The Tony Elumelu Foundation (focusing on impact investing and human capital) based in Nigeria, the Praekelt Foundation (leveraging mobile technology to improve health outcomes in Africa) based in South Africa, and Nilekani ID Project based in India (here is a great article on this rising phenomenon in India).

What makes these philanthropists and their models unique is that they deeply know their markets (compared to many outside philanthropists or foundations) and, in addition, many of these leaders are one or two generations out of poverty which allows them to personally understand development and the limitations of traditional aid. In fact, many of these leaders are favoring trade vs. aid.  See Ngozi Okonjo Iweala’s Ted talk and check out Dambisa Moyo’s book “Dead Aid”).

There must be a movement to build more partnerships between western donors and non-profits and local philanthropists and foundations, as there are shared learnings that these collaborations can create.  We have experienced this first hand in the Acumen Fund Regional Fellows Programs (East Africa, India, Pakistan, and West Africa).  We have committed to raising the majority of capital for these programs locally and over the long term our plan is that all of this capital will come from local sources.  In order to do this, we found an amazing partnership with the Edmond De Rothschild Foundations whose global capital was able to galvanize and compliment the support of local capital.  As a result, the Regional Fellows Program was launched in partnership with the Edmond De Rothschild Foundations and Kenya Commercial Bank (KCB).   Working with KCB and Rothschild has taught us a tremendous amount around global and local collaborations, using culturally relevant language, and leveraging a local and global brand to build local credibility and networks.  This experience has made us recognize that non-profits have to not only be willing to listen to the poor in the regions in which they work but also listen to the wealthy.  These collaborative partnerships will ask us to iterate on our models and develop new ones.  This is hard but, speaking from experience, I know our program in East Africa would not be what it is today without the synergy between Acumen Fund, KCB, and Rothschild.

So as this emerging market philanthropic movement takes place Western philanthropists and non-profits must take advantage of this opportunity to grow and learn by forging partnerships and raising local capital.  These types of collaborations have the opportunity to unlock scalable new models for social change that truly represent the global community we all imagine.

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Lighting up Bihar

I just got back from a three day trip to Bihar, India where I was visiting Acumen Fund Global Fellow, Neha Kale, as part of my work on leadership at Acumen Fund.  Neha is currently working for Husk Power System (HPS), an Acumen Fund investment that uses rice husks to electrify rural villages in India (check out how they do it here).

Husk is located in Patna, Bihar the poorest and darkest state in India and probably the place most in need of light.  Patna is a few hour flight from Mumbai so I hopped on the plane and was greeted in the airport by Neha.   She quickly scooped up my bags and threw them into the back of a faded red SUV, making sure we did not waste too much time as we had a seven hour drive to Tamkuha, where the first Husk plant was established.

Husk sign

The roads to Tamkuha were a lot better than I had imagined as Mr. Kumar, the new governor of Bihar has focused on infrastructure, but let’s just say we were not on an Emirati super highway.  We arrived in Takuha late at night shivering from the cold (there was no heat in our car) and wrapped ourselves up in blankets in the hotel close to the small space heater. As we drifted off to sleep my mind kept wondering  how the villagers managed to stay warm in this temperature.

We awoke the next morning drove about an hour to the first village.  The roads were filled with potholes, bikers, tuk tuk’s, and running children filled with energy and laughter.

Neha Kale and Vinodji, Husk Training Manager

Husk Power Systems impressed me on many levels.  The first was leadership.  During our drive up Neha kept telling me how inspired she was by Gyanesh.  He is the entrepreneur behind HPS who achieved the highest levels of education and decided to use it to build HPS.  His deep commitment to improving the lives of the people in his home town was truly admirable, “he is like a celebrity here,” she said.  She also talked about his incredibly flexibility as a leader who could work and understand problems and opportunities at a plant level and then move fluidly back to the strategic level.  This is critical for someone working in social enterprise because if we truly want to change systems we must value the voices of the poorest as equal to those of the richest.  Gyanesh not only knows this but has built a business around it.

A Husk Power System

The second thing that blew me away by Husk was their significant investment in talent.  While we were still in Patna I met Rama, an LGT Fellow who was placed at Husk for a few months but ended up staying for two years.  Rama has helped develop Husk University, a training institute the teaches local workers the technical skills necessary to work at a Husk Plant.  Each plant manager spends two weeks with a trainer at the Husk plant and then two weeks at Husk University learning the technical parts of the systems in case it breaks down.  I can’t tell you how important this is as I have seen many systems set up in villages by outsiders that break down and no one knows how to fix them.  But what is incredible is that Husk is thinking about how they can expand their university model to more people who work at different organizations, another potential revenue stream, amazing.

The final thing that impressed me about the Husk team was that they just kept showing up.  Working in this sector for almost 10 years has taught me the single most important thing for an entrepreneur is trust.  What makes HPS unique is that they set up physical infrastructure, provide maintenance, hire local workers to manage the plant, and provide ongoing training to their workers.  This type of robust business investment goes a long way in a rural village.  I am firm believer we have a lot of the solutions just lack the trust and business models to deliver them. 

Village matriarch

Husk has set up 84 plants so far serving nearly 200,000 people.

While I was there, I also found myself thinking a lot about the critical need for social impact measurement. As we sat drinking chai with the village matriarch we asked her how the access to electricity has changed her life.  She spoke of how she could work longer hours and how the kids could study into the night.  While I listened to her I could not help but think back to the home we had just visited where the family proudly showed us the TV they had charged for late night viewing.  I also looked to my left where the kitchen hut was located and thought about the kerosene they used to cook.  Yes, development is extremely complex

But at the end of the day, Husk is doing an incredible thing; they are responding to a demand and having dramatic impact on the lives of the villager thought their work. But how do we quantify it?  Esther Duflo and the Poverty Action Lab have developed an incredible tool in their randomized control trials but how do we bring this work to the majority of high impact social enterprises to really understand how to get better and smarter at what we are doing?  I see a real need to convince more donors to invest in impact measurement.

Village life

As we began our long trip back home and I watched the beautiful bucolic villages fade into the distance Neha said, “I think I might move up here for part of my fellowship.  Gyanesh told me it will be really hard. I can handle it”.  I have no doubt she could.  Then I thought about what Gyanesh told her and remembered the hard part (reflecting on my time living in a rural village in Senegal).  The hard part is the moment when you live in the village long enough to really feel and touch the impact of poverty; when your friends are unable to educate their families, their children die of preventable diseases, they cannot get access to markets, and are constantly manipulated by middle men.  The hard part is when you realize how great the problem is and how your work and sacrifice can feel so insignificant.  This hard part is the thing that awakens me every morning and motivates me every night.

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